Services Policy | VF Immigration

GENERAL TERMS OF SERVICE AND USE OF THE VFIMMIGRATION.COM WEBSITE

Updated on April 12, 2025

These general terms and conditions of service and use (hereinafter the “GTC”) set forth the terms and conditions that apply to any purchase of service on the site.

ACCEPTANCE
The following vfimmigration.com Terms of Service and Use (TOS) constitute a legal agreement between you and VF Immigration Inc. You must accept these TOS before using the Site. You may accept these T&Cs by browsing the Site, or by checking a box indicating that you accept the T&Cs, if such a box is made available to you. If you do not agree with the following GTC, do not use the Site.

ACCESS
To use the Site and services, you must be of legal age. You must also not be located in a country where, for any reason whatsoever, publication or access to the Site and its Services is prohibited. We make no representation that use of the Site and its content is considered lawful or is permitted by the law of any country. You assume all risks associated with the use of the Site. It is your sole responsibility to act in accordance with the law and/or regulations in force in your country of residence.

UPDATES
We may update or modify these GTC from time to time and we recommend that you consult them regularly. You can view the most recent version of the GTC at any time on the Site. When we make a change to the GTC, the new version will be published on our Site at the address indicated. You understand and agree that your continued use of the Site following any changes to the T&Cs constitutes your acceptance of the modified T&Cs.

NO LEGAL ADVICE
This Site and all the information contained herein should not be considered as legal advice. This information is of a general nature and cannot replace specific legal advice.

OTHER CONDITIONS
These GTC take precedence over the provisions of other Legal Notices. In the event of any inconsistency between the provisions of these GTC and those of other Legal Notices, the provisions of these GTC shall apply. Other conditions may apply to the services provided by VF IMMIGRATION and may be the subject of a specific contract without invalidating the present GTC.

SERVICES
VF IMMIGRATION offers a regulated immigration consulting service.

Among other things, the site offers a thirty (30) minute or one (1) hour online consultation service, as well as a one and a half (1.5) hour file review.

You are responsible for choosing the service that corresponds to your needs and you confirm that you are taking all steps on your own behalf or have received the free and informed consent of third parties to communicate their personal information.

VF IMMIGRATION reserves the right to modify or discontinue, in whole or in part, temporarily or permanently, at any time or from time to time, with or without notice, the Service. Without limiting the foregoing, VF IMMIGRATION may post on the Site or e-mail to you at the address you have provided a notice of changes to the Service. You agree that VF IMMIGRATION shall not be liable to you or to any third party for any damages whatsoever resulting from any modification or discontinuance of the Service.

The Service, or any feature or part thereof, may not be available in all languages or in all countries, and VF IMMIGRATION makes no warranty that the Service, or any feature or part thereof, is appropriate or available in all geographic locations. To the extent that you choose to access and use the Service, you do so on your own initiative and are responsible for compliance with applicable laws, including but not limited to local laws.

PERMISSION TO USE ELECTRONIC DOCUMENTS
VF IMMIGRATION provides its services mainly online, in particular consultations and file reviews, which are carried out by videoconference. If you request a face-to-face appointment, additional fees may apply.

You hereby authorize the exchange of documents and information between VF IMMIGRATION and you, whether electronically or on paper. You acknowledge that these General Terms and Conditions (GTC) have the same value as an original written agreement between VF IMMIGRATION and you. Furthermore, you agree to use the electronic signature for all documents related to the services provided.

TECHNICAL REQUIREMENTS
To use VF IMMIGRATION services, you must have high-speed Internet access, a valid e-mail address and a compatible Internet browser. To use videoconferencing, you need a webcam and microphone connected to your computer.

You must also ensure that you are in a private location that guarantees the confidentiality of all exchanges. For this reason, it is forbidden to use unsecured public Internet networks. You must ensure the confidentiality of information exchanges between you and VF IMMIGRATION, and you release VF IMMIGRATION from any liability if you fail to comply with these technical requirements.

IMMIGRATION TO CANADA
VF IMMIGRATION can take charge of all your immigration procedures in Canada. This service is subject to a contract and specific fees available on request.

The consultation and file review services are presented on the vfinmmigration.com website. Please refer to the version currently online for detailed information and prices, as well as to the “Frequently asked questions” section.

CONSULTATION
The purpose of the Consultation is to inform and guide the Customer with respect to general immigration information and not to provide a legal opinion, tax advice or in-depth study of any document. The Consultation is based on information provided by the Customer.

The Consultation is not intended to address complex or contentious situations. It will always be possible to ask VF IMMIGRATION to take charge of a file, but this will entail additional costs.

Consultation is limited to the maximum duration indicated in the service description on the site. If the allotted time is not sufficient, VF IMMIGRATION may, with the Customer's agreement, extend or reschedule an appointment and charge additional fees in order to continue the service.

If, at the end of the Consultation, a search is necessary or if VF IMMIGRATION deems that the situation is too complex to offer a consultation service, VF IMMIGRATION may, with the Client's agreement, carry out the search, change the service offered, reschedule an appointment and charge additional fees.

FILE REVIEW
The purpose of the file review is to verify and guide the client before submitting his or her immigration file. The client must have previously completed all the prescribed forms and have the required documents for his or her file.

The Consultation is limited to the maximum duration indicated on the service description on the site. If the allotted time is not sufficient, VF IMMIGRATION may, with the Customer's agreement, extend or reschedule an appointment and charge additional fees in order to continue the service.

PAYMENT
Fees: You agree to pay all fees specified at the time of your registration for the Service and any part thereof. Prices shown include applicable taxes, unless otherwise indicated.

The customer must make an appointment on the site by following the posted instructions and according to availability.

Appointments must be confirmed at least seven (7) days before the scheduled date, failing which the appointment will be cancelled and assigned to another customer.

Payment must be made no later than forty-eight hours (48h) before the scheduled appointment, failing which the appointment will be cancelled without notice.

Credit Card Authorization: You may be required to provide VF IMMIGRATION with a credit card number from a card issuer that we accept in order to activate your Service. Please contact your card issuer if you have any further questions regarding the withdrawal date on your bank statement.

Method of payment : VF IMMIGRATION will charge the service fee and any additional fees you authorize to the credit card account or other payment method you provide. By authorizing VF IMMIGRATION to charge the fees associated with your account to a credit card or other payment method you provide, you authorize VF IMMIGRATION to continue to automatically charge that card or other payment method you provide (or any replacement card if the original card is renewed, lost, stolen or changed for any reason by the card issuer and the card issuer notifies VF IMMIGRATION of the new replacement card account) all fees associated with your account, including any renewal fees as described below.

You authorize the issuer of the credit card or other method of payment you provide to pay all such amounts and authorize VF IMMIGRATION, or any other company acting as a collection agent for VF IMMIGRATION, to continue to attempt to charge all such amounts to your credit card or other method of payment you provide until such amounts are paid in full. You agree to provide VF IMMIGRATION with updated information concerning your credit card or any other method of payment that you provide at VF IMMIGRATION's request and whenever the information previously provided is no longer valid. If VF IMMIGRATION does not receive payment from your credit card issuer or its agents or any other method of payment you provide, you agree to pay all sums due at VF IMMIGRATION's request. Failure to pay may result in immediate termination of the Service and closure of your account.

Price Changes: VF IMMIGRATION may, at any time and upon notice required by applicable law, change the price of the Service or any part thereof or introduce new fees. Your continued use of the Service after the effective date of any such change constitutes your acceptance of such change.

CANCELLATION
Appointments must be confirmed at least seven (7) days before the scheduled date, failing which the appointment will be cancelled and assigned to another customer.

Payment must be made no later than forty-eight hours (48h) before the scheduled appointment, failing which the appointment will be cancelled without notice.

The customer may also cancel an appointment at any time up to forty-eight hours (48h) before the scheduled appointment. If payment has been made, it will be refunded in full.

After forty-eight hours (48h) before the appointment, the payment made will be retained by VF IMMIGRATION as compensation for the lost appointment.

REFUND POLICY
Any consultation or review of a file that has taken place is non-refundable, even if the actual duration was shorter than the duration purchased by the customer. Any consultation or review that has begun is due.

Beyond forty-eight hours (48h) before the appointment, the payment made will be retained by VF IMMIGRATION as compensation for the lost appointment.

AVAILABILITY OF SERVICES
The availability of certain services may be limited or canceled. VF IMMIGRATION may modify or withdraw its services at any time without prior notice. If a booked service is no longer available or offered, VF IMMIGRATION will notify you by email and your service request will be automatically canceled.

CLIENT FEEDBACK
Following the completion of a service, clients may receive an email or form allowing them to evaluate the quality of the services provided.

THIRD-PARTY LINKS AND MATERIAL
Some components or features of the website and its content may include third-party materials or hyperlinks to other websites, resources, or content. Since VF IMMIGRATION does not necessarily control these third-party sites or materials, you acknowledge and agree that VF IMMIGRATION is not responsible for the availability of such sites or resources, and does not endorse or guarantee the accuracy of such sites or resources. VF IMMIGRATION is in no way responsible for the content, advertising, products, or materials available on such sites or resources. You also acknowledge and agree that VF IMMIGRATION is not liable for any damages you incur or claim to have incurred, directly or indirectly, as a result of your use of or reliance on the content, advertising, products, or materials available on such sites or resources.

DISCLAIMER OF WARRANTIES
Some jurisdictions do not allow the exclusion of certain warranties. To the extent that such exclusions are specifically prohibited by applicable law, some of the exclusions below may not apply to you.

You expressly acknowledge and agree that your use of the site is at your sole risk and that the Service is provided “as is” and “as available.” VF IMMIGRATION and its affiliates, subsidiaries, officers, directors, employees, agents, partners, and licensors expressly disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

You access and download any material obtained through the use of the site at your own discretion and risk, and you are solely responsible for any damage to your device or loss of data resulting from the download of such material.

LIMITATION OF LIABILITY
Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages. To the extent that such exclusions or limitations are specifically prohibited by applicable law, some of the exclusions or limitations set forth below may not apply to you.

You expressly acknowledge and agree that VF IMMIGRATION and its affiliates, subsidiaries, officers, directors, employees, agents, partners, and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, cost of procurement of substitute goods or services, or other intangible losses (even if VF IMMIGRATION has been advised of the possibility of such damages), resulting from: (i) the use or inability to use the site; (ii) any modification to the site or any temporary or permanent discontinuation of the service or any part thereof; (iii) unauthorized access to or alteration of your transmissions or data; (iv) deletion, corruption, or failure to store, send, or receive your transmissions or data through or via the site; (v) statements or conduct of any third party on the site; and (vi) any other matter relating to the site.

Without limiting the foregoing, VF IMMIGRATION disclaims all liability related to claims arising from the need to update services or information to comply with legislative changes, misuse of such information or services, or use for unlawful purposes. VF IMMIGRATION’s liability in any proceedings arising from the present shall be limited to the purchase price paid by the Client to VF IMMIGRATION for the service in question.

VF IMMIGRATION shall not be held liable for any damage or claim related to misuse, modification, incorrect selection, or unlawful appropriation of its services.

FORCE MAJEURE
VF IMMIGRATION shall not be deemed to have failed in its contractual obligations if such failures result from the occurrence of a force majeure event.

Force majeure refers to all events beyond the control of VF IMMIGRATION, which are unforeseeable and unavoidable, regardless of their nature. These include, but are not limited to: natural disasters, severe weather, fires, epidemics, floods, avalanches, landslides or ground subsidence, strikes, sabotage, embargoes, delays or interruptions in transportation or communication systems, equipment accidents, and the rejection of key components during manufacturing as duly noted by the client or one of its representatives, acts or regulations issued by public, civil, or military authorities (including delays in obtaining permits or authorizations of any kind), war… These events render the present Terms and Conditions temporarily or permanently unenforceable.

ADVERTISING
All users agree that their name, logo, or trademark may be used by VF IMMIGRATION for advertising purposes, free of charge, and grant VF IMMIGRATION a license and reproduction right to use these names, trademarks, and logos on any media without compensation.

NOTICE
VF IMMIGRATION may send you notices regarding the Service, including changes to these Terms and Conditions, by email to the address you provided, by postal mail, or through messages posted on our website or within the Service. You also agree to receive any information, publication, or promotional content from VF IMMIGRATION by email.

PERSONAL INFORMATION PROTECTION
VF IMMIGRATION ensures that it only collects the personal data necessary for the operation of the site and takes appropriate security and confidentiality measures. Please review our privacy policy available at vfimmigration.com.

By accepting these Terms and Conditions and each time you use the site, you consent to our privacy policy.

MEDIATION
In the event of a dispute regarding the interpretation and/or application of these Terms and Conditions, the parties agree, prior to resorting to arbitration or litigation, to submit any disagreement to the mediation platform Justicity.com, which will appoint a mediator, and to participate in the mediation process in good faith. Should the designated platform be unavailable, a substitute mediator may be jointly appointed by the parties.

Mediation costs shall be shared between the parties unless unanimously agreed otherwise.

All proceedings relating to mediation and any mediation sessions are confidential and subject to all rights and remedies of the parties. Nothing said or written during such proceedings or sessions is admissible as evidence in any legal or other proceeding.

Any dispute or conflict not resolved through mediation within thirty (30) days of the mediator’s appointment shall be submitted to arbitration as outlined in this agreement.

ARBITRATION
If mediation fails, any dispute arising from the interpretation of these Terms and Conditions must be submitted to arbitration, to the exclusion of the courts of general jurisdiction, in accordance with the procedure set out below.

By mutual agreement between the parties, the arbitration platform Justicity.com is designated as the arbitration center and will appoint a sole arbitrator. If the designated platform is unable to act, a substitute arbitrator may be appointed by mutual agreement of the parties.

Any party wishing to assert a claim, dispute, or disagreement must submit an arbitration request to Justicity.com, including a reasonably detailed description of the claim, dispute, or disagreement to be submitted to arbitration. Justicity.com will ensure that a notice of arbitration is sent to the other parties.

Any decision rendered in this manner is final and not subject to appeal, and, upon homologation by a court, is binding on the parties hereto.

Arbitration costs will be shared equally by the parties unless otherwise unanimously agreed upon.

The parties agree that the arbitration provisions currently in effect in the Code of Civil Procedure of Québec shall apply as supplementary rules to any arbitration conducted under this section. In the event of any conflict between the provisions of this section and the aforementioned provisions of the Code of Civil Procedure of Québec, the provisions of this section shall prevail.

GOVERNING LAW
These Terms and Conditions, as well as the use of the website, are governed exclusively by the laws of the Province of Québec and the federal laws of Canada, to the exclusion of any other legal rules and any other international sales conventions.

In cases where the law does not permit arbitration, the Client agrees that all matters and disputes relating to these Terms and Conditions shall be exclusively settled by the courts of the Province of Québec, district of Montréal.

GENERAL PROVISIONS
Except for specific contracts entered into as part of the Service, these Terms and Conditions constitute the entire agreement between you and VF IMMIGRATION and govern your use of the Site, replacing any previous agreement between you and VF IMMIGRATION in connection with the Site. You may also be subject to additional general terms and conditions when using the Site, third-party content, or affiliated third-party software.

If any part of these Terms and Conditions is found to be invalid or unenforceable, it shall be interpreted in accordance with the applicable law to reflect, as closely as possible, the original intent of the parties, and the remaining parts shall remain in full force and effect.

The parties acknowledge that they have agreed that this agreement, as well as all documents, notices, and legal proceedings which may be executed, delivered, or instituted pursuant to or in connection with this agreement, shall be drafted in French. In the event of a conflict between versions of these Terms and Conditions in another language, the French version shall prevail.

The failure of VF IMMIGRATION to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. You agree that, unless otherwise stated in these Terms and Conditions, this agreement does not confer any rights or remedies upon any third party.